For your reading pleasure, I follow with a transcript of my complaint to the NHS about Fallodon Way Medical Centre in Henleaze. I complain with reservations, because I had many happy memories of this place from when I was a child...
What could be done better?
Firstly; Booking Appointments - It is near on impossible to get an appointment early or late (late is just after 6:00) and you can't book early or late appointments on the online system at all.
Secondly; The woman who is usually on reception is very very rude and should not be in any job where you have to deal with people. She treats the patients like something that's come up off her shoe.
Thirdly; Repeat Prescriptions - At my old surgery I could just phone up for a prescription - Now I have to take the slip in myself or use an online system that is utter trash!
Fourthly; No telephone appointments
Fifthly; No weekend appointments
Anything else to add?
My fiancee and I both work - I have fairly flexible hours so I can just make a late appointment if needs be, but having to go in to deliver slips by hand is haring back to the stone age and I have to take significant time off from work if I have an appointment; my previous surgery booked up to 8:00! My fiancee isn't so lucky, as she commutes into work each day and the surgery is never open when she's around; she is currently looking into transferring back to our old surgery - It's much further away, but at least she can see a doctor once in a while.
For comparison, I would like to stress that our previous surgery was The Family Practice in Cotham; a surgery I recommend most highly.
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