Grrrrr - The joy that is my hosting company - Here's the latest in my attempt to cancel my hosting for a dead domain...
I already have an outstanding ticket, which has been closed - TICKET ID: XXXXXX
I have been trying to cancel my hosting package for this domain, which is no longer being used. I was told that someone would get in touch with me but, instead, I received an email invoice of £72 for another year.
What part of 'I want to cancel my hosting' is a problem here?
I have tried to phone up and I spent over 10 minutes on hold - Thank you very much - That's another pound you owe me!
I fully expect my hosting package for the XXX domain to be cancelled and my money returned to me within seven days or I shall be taking all of my business somewhere else and I shall take up the transaction, which I regard as illegal, with my credit card company and the appropriate customer bodies.
Not only did I not choose to renew the package but I explicitly told you NOT to renew it. Your website is far from clear what to do in the event of wanting hosting to lapse. It's very clear with domain names. I don't understand why I can't just cancel the hosting service I have online.
I have many domains registered with you and I have, for a long time, been a satisfied customer, but this conduct is, quite frankly, inexcusable. You have intentionally made it extremely difficult to cancel your hosting packages and your telephone lines are not particularly well staffed. For an online service provider I expect to manage my services ONLINE!
(and breathe....)
